State and local governments continue to face severe labor shortages and are deploying new strategies to attract and retain public service workers. State and local governments hired more full-time or part-time staff in 2022 than in 2021, but it was more common for agencies to report that quits and retirements increased rather than decreased. Jurisdictions also reported deploying new strategies to widen the pool of job candidates, such as dropping degree requirements for some positions.

This survey of public sector human resources professionals has been conducted annually since 2009 by MissionSquare Research Institute in collaboration with the Public Sector HR Association (PSHRA) and the National Association of State Personnel Executives (NASPE).

The recruitment, retention and management of the workforce is one of the biggest challenges facing state governments. This topic has become event more salient as where, when and how people work evolves rapidly. Workday has been at the forefront of helping commercial and government organizations define the Future of Work. This webinar will focus on innovation in human capital management in state governments. Topics discussed include:

• Future of Work: Challenges & Opportunities
• Enabling Technology for HCM Innovation
• Impact of AI and ML on HR Operations and Processes
• Value Realization from HCM -- Benefits/Outcomes
• State Government Case Studies

Public Sector agencies face unprecedented HR challenges thanks to aging IT infrastructure, competition for Gen Z and Millennial talent, and the adoption of hybrid and remote work models for many state employees.  Taken together, these factors combine to create an Employee Engagement challenge that makes it harder to attract, retain, and grow talent using the tools and processes of the past.

Built to support the needs of hybrid workforces and the expectations of the new generation of public servants, Employee Center Pro from ServiceNow allows team members to find the relevant enterprise support services, microsites, communications, and other applications they need from a single portal - boosting their productivity and reducing confusing experiences. 

As part of this event, ServiceNow will share insights from public sector organizations who have addressed these challenges through the adoption of Employee Center Pro, ServiceNow’s premium portal experience that enables your IT, HR, Legal, Procurement, Facilities, and Security teams to proactively provide employees with personalized, consumer-grade experiences.