Public servants work to meet the needs of constituents, but often too little thought is given meeting their needs.  During the moments that matter in their career journey, state employees are often overwhelmed and underserved. 

How do agencies struggling with staff shortages better “help the helpers” through more timely, accurate, and personalized HR services?  How do questions related to pay, benefits, or time off get the quick, accurate resolution they deserve?  And just as importantly, how can we return capacity back to overworked HR teams through smart automation?

This virtual event will exploring how Generative AI (Gen AI) will revolutionize your agency's HR Service Delivery, ultimately enhancing the employee experience for public servants throughout the hire to retire journey.

We’ll show concrete examples of how Gen AI can automate routine tasks, personalize support experiences, and empower employees to focus on high-impact work.  Attend this event to learn how ServiceNow puts AI to work for people to improve issue resolution times and boost employee satisfaction.

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Its a new day for HCM in state government. Rapid advances in technology are changing capabilities, processes, roles and responsibilities. Technology is enabling strategic work like never before; automation is eliminating mundane work and analytics are informing strategy & operations. This Webinar will explore how People Analytics & AI are improving the capabilities of the central and agency HR operations in state government. We will utilize use cases and a brief demonstration of People Analytics/AI capabilities to provide key takeaways for the audience.

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Oscar B. Jackson, Jr. President's Award

Mark Betchey, Director, State and Local Government Strategy, Oracle

Neville Kenning Corporate Partner Award


Eugene H. Rooney, Jr. Award for Innovative State Human Resource Management Program

Indiana's NextLevel State Work

Eugene H. Rooney, Jr. Award for Leadership in State Human Resource Management

Kelly Hardwick, State Personnel Director, Mississippi's State Personnel Board Submission and Highlight Video

Eva N. Santos Communication Award

Missouri's Statewide Learning Framework Submission and Highlight Video

Advancing the HR Profession Award

Louisiana's SCS HR Foundations Submission and Highlight Video

All 2023 Nominations