Scalable IT Upskilling: Activating Learning in the Public Sector

What does a future-ready IT workforce actually look like — and how do you build one at scale?

Join leaders from the Michigan Department of Technology, Management & Budget (DTMB) and Accenture as they share how Michigan transformed its IT workforce strategy by building targeted learning pathways, consolidating legacy job descriptions into future-ready roles, and delivering measurable results across 1,000+ technologists.

What you'll walk away with:

• A proven, repeatable model for role-based IT upskilling at scale
• Strategies for maximizing ROI on existing learning investments
• A framework for measuring proficiency through Skill IQ benchmarking and analytics
• A look at what's next — including AI and agentic AI capability building, manager-level tools, and embedding a culture of continuous learning
• This session delivers a real-world blueprint for workforce modernization in the public sector, with insights and a model adaptable across organizations of all sizes.

Featured Speakers

• Jonathan Patterson, Chief Deputy Director, Michigan Civil Service Commission
• Heather Frick, Director, Department of Technology Management & Budget (DTMB)
• Brian Pillar, DTMB IT Project Delivery Officer, Michigan
• Natalie Sisto, Managing Director, Accenture